Learn how to register, browse products, and place orders to begin shopping easily.
Discover the value-added services and warehouse options to enhance your shopping experience.
Understand how to create an order, select payment methods, and complete the payment process.
Get clear details on shipping fees, customs duties, and other related charges.
Manage your account, update information, and view order history for a seamless experience.
Learn how your personal data is protected and how it's used by the platform.
Find out about shipping rules, package restrictions, and customs handling for smooth delivery.
KongfuMall is an online platform that helps international customers purchase products from China with ease. We provide services such as product sourcing, warehousing, quality assurance, and global shipping. Our goal is to offer a seamless shopping experience, bringing Chinese products to your doorstep.
Simply visit KongfuMall and link the products you wish to buy from China. Once you place your order, we will handle the entire purchasing process on your behalf. We will communicate with sellers, make payments, and coordinate the shipping of your items to our warehouse.
Yes, you can ship products from multiple sellers directly to our warehouse. Once all your items arrive, we will consolidate them into one shipment and deliver them to you, saving on shipping costs.
At KongfuMall, we conduct thorough quality inspections upon receiving your products at our warehouse. Our team ensures that all items meet high standards before shipping them to you. If any product fails to meet our quality criteria, we will notify you and offer a solution.
The delivery time varies depending on your location, the sellers’ processing time, and the shipping method you choose. Once your items arrive at our warehouse, we will ship them to you as quickly as possible. Typically, international shipping can take anywhere from 7 to 14 days.
Shipping costs depend on the weight, dimensions, and destination of your package. KongfuMall offers a cost-effective global shipping network that provides various shipping options. You can choose the method that best suits your budget and urgency during the checkout process.
Yes! Once your items are shipped, you will receive a tracking number that allows you to monitor the status of your shipment. You can track your package through our platform or directly with the courier.
Once your order is shipped, you will receive a tracking number. You can use this number to check the latest status of your order on our platform or directly through the logistics company.
In the rare event that a product is damaged during shipping, KongfuMall offers an after-sales service where we can assist you in filing a claim with the shipping provider. We recommend that you check your package upon delivery and report any issues immediately.
Orders can be modified or canceled before they are shipped from our warehouse. If you need to make changes to your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
To create an account, simply visit KongfuMall and click on the “Sign Up” button. Fill in your details, such as email, password, and shipping address. After registration, you can start adding products to your cart and placing orders.
You can contact KongfuMall customer service through the following methods:
Email: [email protected]
Live Chat: Available on our website
Phone: Call our customer support hotline at [？]
Yes! We take your privacy seriously. KongfuMall uses secure encryption to protect your personal information. Your data will never be shared with third parties without your consent, and we will only use it for the purposes of providing services and improving your shopping experience.
KongfuMall offers a return and exchange policy for eligible items within a specified period after delivery. Please contact our customer service team for more details regarding our return/exchange policy.
Certain products may be subject to customs regulations or prohibited for international shipping. KongfuMall will inform you if any of your items cannot be shipped due to restrictions. Please check your local customs policies for more information on import limitations.
Yes, after receiving your products, you can leave a review on our platform to share your experience with other customers. We value customer feedback and use it to improve our services.
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