Users have the opportunity to obtain coupons of different values by participating in kongfumall’s special activities.
kongfumall distributes coupons through different social media platforms. Please pay attention to the activity notifications on various sections.

kongfumall coupons can be utilized when submitting a package:

1. Access your [Warehouse] page. Select the goods by ticking them and then click [Submit] to submit the package.
2. Examine the delivery address of the package, choose the delivery option, and complete the package declaration. Near the bill amount at the bottom of the page, you will find the coupon button available for your selection.
3. Select a coupon, and the system will automatically deduct the corresponding expense.

Please note that only one coupon can be used per package.

kongfumall shipping fee coupon viewing method:

1. Log in to your kongfumall account, enter the [Personal Center].
2. Check the left-side menu, click [Wallet].
3. Click [Coupon] to view the shipping coupons you possess.

Balance withdrawal processing time:

In the event that your transaction is a combined payment transaction encompassing multiple orders (i.e., a single transaction consists of multiple orders), and while this transaction of yours is in the process of review (such as during the review of a PayPal e-check), if you cancel one or more of these orders, then this entire transaction of yours will be automatically considered canceled and will be refunded back along the original route.

Consequently, for the other orders within this transaction that have not been canceled, you are required to make the payment anew.

What to do if the system indicates a payment error after payment?
If you have successfully made a payment but kongfumall shows a payment failure, you can contact our online customer service and provide relevant transaction details. We will verify it for you.

Common causes of payment failure:

1. If you enter incorrect information during payment, the payment may be rejected.
2. If the payment is rejected due to a browser issue, clear the cookies and try again. If it still does not work properly, use another browser.

How to use an international credit card for payment?
You can select an appropriate payment institution on the payment page and then fill in the international credit card information to make the payment.
For the services we provide to you, due to factors such as exchange rate fluctuations and cross-border bank transaction fees, a certain proportion of cross-border transaction fees will be charged.

Click the icon in the top right corner of the homepage to view the details of your personal account.