After Sales Policy – kongfumall

EN_US

USD ▼

After-sales Precautions

After-Sales Validity Period

User Behavior	Conditions for After-Sales Validity Period	Validity Period for After-Sales Application	Examples
Confirm Receipt	(45 Days-Shipping Days) > 7 Days	7 Days	On August 1st, a user submitted an international package, which was shipped by kongfumall on the same day. After receiving the package, the user confirmed receipt on kongfumall on August 7th. Therefore, the after-sales service period for this package will be from August 7th to August 14th (a total of 7 days).
Confirm Receipt	(45 Days-Shipping Days) < 7 Days	Equals [45 Days-Shipping Days]	On August 1st, a user submitted an international package, which was shipped by kongfumall on the same day. After receiving the package, the user confirmed receipt on kongfumall on September 9th. Therefore, the after-sales service period for this package will be from September 9th to September 14th (a total of 5 days).
Non-Confirmation of Receipt	"Confirm Receipt" refers to the action where the user confirms that they have received the package and that there are no issues with the items inside. This can be done by going to "Parcel-Parcel details". "Shipping Days" refers to the number of days the user's package has been in transit since it was shipped from the kongfumall warehouse (calculated in calendar days).
Non-Confirmation of Receipt	1. After-Sales Application Location: (My Packages → Corresponding Order → Apply for After-Sales). Please provide a detailed description of your issue and upload photos of the package, product, and any other relevant materials. Once kongfumall receives your application, we will process it as soon as possible and provide a solution (including but not limited to refund, exchange, or other measures). 2. If the package's logistics information shows "Delivered" and it has been 3 days or more, kongfumall reserves the right not to provide after-sales service.

Customer Service

Shopping Agent Guidance

Payment

Delivery

After Sales Service