I. Service Overview
KongfuMall is a one-stop platform offering Chinese product procurement and cross-border shipping services to global users.
Unlike traditional proxy shopping services, KongfuMall provides a marketplace shopping model. You can directly select products on our platform, and we will handle procurement, quality inspection, warehousing, packaging, and overseas shipping on your behalf.
II. Proxy Shopping Service Fee Details
💰 Platform Service Fee (10%)
To ensure efficient procurement and after-sales support, KongfuMall charges a 10% service fee (calculated based on the total product value) per order.
This fee will be automatically displayed on the checkout page and includes the following items:
| Service Content | Fee Details | Description |
|---|---|---|
| Product Procurement Service | Free | The platform places orders on behalf of customers, communicates with suppliers, and verifies product information. |
| Quality Inspection & Inbound Management | Included in the 10% service fee | The warehouse team inspects each product's appearance, quantity, and functionality. |
| Warehousing & Packaging Service | Included in the 10% service fee | Provides up to 90 days of free storage and secure packaging. |
| International Shipping Assistance | Included in the 10% service fee | Offers multiple international logistics recommendations and shipment tracking support. |
| Customer Service Support | Included in the 10% service fee | 24/7 online customer service, assisting with sales and after-sales issues. |
III. Cost Breakdown
Total Order Cost = Product Cost + International Shipping Fee + Service Fee (10%)
– Product Cost = Product Price + Domestic Shipping Fee (Seller → KongfuMall Warehouse)
– International Shipping Fee = Calculated by weight or volumetric weight, settled before shipment
– Service Fee (10%) = Automatically calculated based on product value to cover procurement, quality inspection, warehousing, and after-sales service
IV. Value-Added Services (Optional)
Based on user needs, KongfuMall also provides the following value-added services:
| Value-Added Service | Description | Pricing Standard |
|---|---|---|
| Photo Inspection | Provides real product photos for confirmation | ¥5 per time |
| Order Consolidation | Combines multiple orders into one shipment | Free |
| Protective Packaging | For fragile or heavy items | ¥3–10 per package |
| Priority Processing | Priority in warehousing and shipping channels | ¥10 per order |
V. Important Notes
1. Platform service fees will be automatically calculated at checkout and require no additional payment.
2. If a user cancels an order before goods are procured, the service fee will be fully refunded.
3. If goods have been procured or received into inventory, the service fee is non-refundable.
4. International shipping fees will be settled separately at shipment based on actual weight or volumetric weight.
5. In case of product returns or exchanges, the service fee is non-refundable; only the actual product cost will be refunded.
VI. Contact Us
For any inquiries regarding purchasing fees or service details, please contact:
📩 Email: [email protected]
📞 Customer Support: 24/7 Online
KongfuMall Commitment:
We uphold transparent pricing, premium service, and security guarantees to deliver the most convenient and reliable Chinese product purchasing experience for global users.
