Thank you for visiting KongfuMall (hereinafter referred to as "this platform"). We value and respect the privacy and data security of every user. This Privacy Policy is designed to help you understand how we collect, use, store, protect, share, and transfer your personal information.
Before using this platform, please carefully read and fully understand this policy. By accessing or using this platform, you are deemed to have agreed to all terms of this Privacy Policy.
Information We Collect
When you access or use KongfuMall, we may collect the following categories of information:
- Registration and Identity Information Includes name, email address, mobile phone number, shipping address, etc.
- Transaction and Payment Information Includes order details, payment amount, payment time, payment method (e.g., PayPal, Stripe, Visa, MasterCard), billing address, and transaction records.
- Communication Information Includes correspondence with customer service via WhatsApp or email ([email protected]) for handling inquiries and after-sales issues.
- Device and Log Information Includes IP address, browser type, operating system, access time, visited pages, click records, etc., used for analyzing website performance and preventing fraudulent activities.
- Cookies and Tracking Technologies We employ cookies and similar technologies to enhance user experience, conduct data analysis, and improve website performance.
Cookie Usage Guidelines
To enhance website functionality and personalization, we utilize the following cookie categories:
- Essential Cookies Enable core website features (e.g., login, shopping cart, checkout process). Cannot be disabled without compromising site functionality.
- Functional Cookies Remember your preferences (e.g., language, currency, region) to improve your browsing experience.
- Analytical Cookies Track website traffic and usage to help us optimize services.
- Marketing Cookies Display personalized ads and recommendations. You may disable these via your browser or the "Cookie Settings" pop-up. Disabling non-essential cookies may affect personalized recommendations and browsing experience but will not impact ordering or payment.
How We Use Your Information
We only use your personal data for legitimate and necessary purposes, including but not limited to:
- Processing orders, payments, shipping, and after-sales services.
- Sending order notifications, logistics updates, and promotional information.
- Optimizing website functionality and personalized recommendations.
- Ensuring platform security and preventing fraudulent activities.
- Complying with applicable laws and regulations.
Information Sharing and Disclosure
We do not sell, rent, or otherwise disclose your personal information to third parties. We may share your information only under the following circumstances:
- Legal Requirements: When required by law, regulations, or court orders;
- Payment and Logistics Partners: Such as PayPal, Stripe, DHL, FedEx, UPS, EMS, etc., to complete transactions and deliveries;
- Authorized Partners: Only when providing necessary technical support, data analysis, email delivery, or website hosting services;
- Security Protection: To prevent fraud and safeguard platform and user security;
- Anonymized Data Sharing: We may use de-identified data for statistical analysis, which does not involve personally identifiable information.
Cross-Border Data Transfer Compliance
As KongfuMall provides cross-border shopping and international logistics services, your personal information may be transferred to servers located in the United Kingdom, China, and other countries or regions.
We will strictly comply with applicable cross-border data transfer legal requirements:
- For EU/EEA Users: We ensure the legality and security of data transfers by signing EU Standard Contractual Clauses (SCCs) or verifying that the recipient's country is recognized by the European Commission as an "Adequate Country."
- For U.S. Users: We ensure the legality and security of data transfers by signing the EU Standard Contractual Clauses (SCCs) or verifying that the recipient's country is recognized by the European Commission as an "Adequate Country."
Data Retention Period
We retain your personal information only for the minimum period necessary to fulfill the purposes outlined in this policy. Specific retention periods are as follows:
| Data Type | Retention Period | Purpose |
| Order & Transaction Data | 3 years | Tax compliance, after-sales support, and legal traceability |
| Communication Records | 2 years | Service quality tracking |
| Device Log Data | 1 year | Security audits and system optimization |
| Marketing Subscription Data | Deleted immediately after unsubscription | Marketing management |
| Account Information | Deleted within 30 days after account deletion | Account closure processing |
