Welcome to Smarter China Sourcing
KongfuMall makes buying from China simple and reliable. We break down language barriers, simplify payments, and handle complex logistics through three core services:
Shop – Purchase from platform-owned and platform-certified merchants
Buy – Shopping on Chinese E-commerce Platforms (Taobao, 1688)
Delivery – Consolidate goods and ship internationally (forwarding orders)
Sourcing – Personal shopping from any Chinese platform (DIY orders)
Insights – Buyer reviews (real-life photos from post-purchase feedback)
No matter how you shop, our platform provides guaranteed services to ensure your successful purchase.
This guide will show you how to use each service effectively. Let's begin your journey to stress-free China sourcing!
Personal Center – Your Cross-Border Procurement Command Hub
After logging into KongfuMall, click the profile picture in the upper right corner to access your "personal center". This page serves as your dedicated cross-border procurement dashboard, allowing you to quickly grasp the overall status of your account.
Core Features Overview
- Edit Personal Profile Information
- Account Balance
Points
Coupons - Order Status
- Recent Orders
Recent Packages
Wish List
Browsing History
This thoughtfully designed page ensures you can understand the most crucial account information in the shortest time possible and quickly locate the functional entries you need.
Profile – Your Account Information Management Center
Account is the core of your personal profile, ensuring a smooth procurement journey, secure funds, and accurate package delivery. Here, you can comprehensively manage and maintain all key information related to your identity, billing, and shipping.
1. Profile Information
This is the identity core of your account. We use this information to ensure account security and to contact you when necessary.
Basic Information: Nickname, Email, Phone, Birthday. These are your identity credentials and our primary means of order confirmation and logistics notifications.
2. Billing Address
This address is used to generate your payment receipts and invoices, which are crucial for business user reimbursement or personal financial records.
Address Purpose: This address is associated with your payment method (such as a credit card) and verified by your bank. It is primarily used for us to generate order invoices for you and for payment gateway security verification.
3. Shipping Address
This is your global receiving network, ensuring all the products you purchase are accurately delivered to your specified destinations.
Multiple Address Management: You can save multiple shipping addresses, such as your home address, company warehouse, overseas warehouse address, etc. When placing an order, you can directly select the shipping destination, eliminating the need for repeated input.
Security – Your Account Security Center
This is the guardian station for your account security, ensuring the safety of your funds and information through multi-layered password protection.
1. Login Password
This is your primary credential to access your personal account.
If you forget your password, you can reset it at any time through your verified email.
2. Payment Password
Specifically used to confirm order payments and fund operations.
Managed separately from the login password, providing dual protection.
3. Modify Email
Email is the core channel for account recovery and security verification.
Please ensure the bound email address is frequently used and secure.
My Orders – Your Order Management Center
All Sourcing Order, Forwarding and DIY Order are displayed here. You can quickly filter orders by time range, order number, and other methods.
Each order clearly shows the complete status process such as "Paid" and "Cancelled", along with corresponding bill details. Easily manage the entire procurement process.
Each order will also display the channel distinction for the products.
Click theOrder Detail to view the complete accounting records. We also provide a shipping address modification feature, allowing flexible adjustments before shipment for enhanced shopping convenience.
My Wallet – Your Cross-Border Procurement E-Wallet
1.Top Up and Withdraw
You can Top Up funds into your Wallet E-Account to enjoy a fast and convenient shopping payment experience. The account balance supports top-ups at any time for one-click payment during checkout. If you need liquidity, you can also apply to Withdraw funds to your linked account at any time, ensuring flexible and worry-free fund management.
2.Transaction History
We support Deposits and Withdrawals through PayPal and Stripe (including Alipay and WeChat Pay). All fund transactions will be clearly recorded in the Transaction History for your easy access and reconciliation.
My Coupons – Your Coupon
You can also view your Coupons. The system displays the face value, usage conditions, and validity period of each coupon, making it convenient for you to select and use them flexibly during checkout without missing any discount opportunities.
Points Center – Your Personalized Growth System Center
Earn points by completing tasks such as Daily login, Search for products, and Collect Items. When your points reach a certain amount, your membership level will automatically upgrade. The higher your level, the greater shopping benefits you'll enjoy – every interaction rewards you.
- Available Points (The number of points you have earned)
- Points Tier (Tier requirements and specific point values)
- Points History (A clear and intuitive record of your points acquisition)
Message – Your Personal Message Center
This is your central hub for communicating with KongfuMall. All messages will be promptly delivered here. You can view real-time shipping updates for your packages, order processing progress, return/exchange status, and account security notifications.
Wishlist – Your Personal Wish Collection
While browsing products, simply tap the heart icon to add desired items to your exclusive Wishlist.
Here, all your collected products are displayed at a glance, eliminating the need for repeated searches. You can also track price changes in real-time, accurately seizing the best purchasing opportunities.
- You can filter by product name or platform, and edit items on your wish list.
- After adding items, you can view the products you've added to your wish list.
Follow Shops – Your Store Collection
When you discover high-quality shops, simply enter the store homepage and click the "Follow" button to add them to your shop list.
By Following Shops, you can quickly locate sources for frequently purchased products. This significantly improves your sourcing efficiency and keeps you closely connected with your favorite stores!
My Parcels – Your Parcel Management Center
After all sourcing items arrive at the warehouse, dedicated parcels will be generated here. We provide professional product quality inspection and photo confirmation services. You can click the Package Detail at any time to view parcel information.
Through clear Status tracking, you can monitor parcel processing progress in real-time-every stage from Pending Review" and "Pending Shipment" to "Completed" remains fully transparent, ensuring worry-free cross-border shopping.
1.Package Filtering
You can filter packages by order number or time.
2.Package Details Form
Check the package status, enter the shipping address, select the shipping carrier, then proceed to payment.
3.Order Details
Package Details
Warehouse – Your Goods Storage Management
When items arrive at the Warehouse but haven't been formed into parcels yet, their real-time status will be clearly displayed on this page. The system updates the storage status of each product in real-time, making every step visible and allowing you to accurately track the receiving progress of your goods.
Distribution – Your Referral Commission Management
This is a special feature of KongfuMall. Share your exclusive link with friends for their registration and shopping, and you can earning generous Commission. The Distribution page clearly displays Invitation record and Commission record, making every source of commission transparent – let your referrals create lasting value!
On the Distribution page, you can view Monthly earning, My team earning, Withdraw, and Total earning. Click withdraw, enter the amount, and transfer your commission to Wallet for direct platform shopping – maximizing the value of your referral earnings!
Ticket – Your Dedicated Customer Service Channel
Whether you encounter rder issues, payment inquiries, shipment problems, or any other concerns, you can click Create on theTicket page to submit a service ticket and establish effective communication with our customer service team.
1.Create a work order
2.Query records for different events
Orders, payments, logistics, products, accounts, etc.
We will provide comprehensive solutions to ensure every question receives timely and professional responses, delivering a perfect cross-border shopping experience for you.
