How to Purchase Products Through KongfuMall ?
Step 1: Select Products
- Find the product you wish to purchase on Taobao/Tmall/JD.com. Copy the link and paste the product URL into the search box.
- Enter the product name in the KongfuMall search box and select from recommended Taobao, Tmall, and JD.com products.
Step 2: Purchase Products
- KongfuMall supports information retrieval for most Taobao/Tmall/JD.com products. You can directly select product color, size, and quantity, then click "Add to Cart" or "Buy Now."
- When purchasing items from the above platforms, if you encounter a "Fill in Proxy Purchase Form" page, you must enter your order information manually and then click "Add to Cart" or "Buy Now."
Step 3: Product Payment
Submit your purchase order, select a payment method, and pay for the product price plus shipping to mainland China.
Note:
- For proxy purchase orders, an estimated international fee will appear before payment. Rest assured, we will provide the final price based on actual weight and shipping method before dispatch (note: this step is not required for forwarding or DIY orders).
- Supports multi-currency payments in foreign currencies and RMB.
- Payment methods include: PayPal, Stripe, and account balance (PayPal also supports international credit cards if linked to your account). Stripe also supports Apple Pay, Google Pay, Alipay, and WeChat Pay, but these require activation within Stripe first).
- Enter your shipping country and any purchase notes. If you require value-added services, select the corresponding options. Review your order details carefully before submitting.
Step 4: KongfuMall Shopping Service
Procurement will contact the seller on your behalf to place an order for the goods.
Note:
- During the order procurement process, you may contact the procurement team via "Order Inquiry" to provide additional details or requirements. – If necessary, the procurement team will reach out to you via internal messages or email to complete or confirm the information.
Step 5: KongfuMall Inspection and Warehousing
Receive and inspect goods, weigh and store them. After storage, the items will appear under "My" > "Warehouse".
Note:
- Upon receiving and storing goods, KongfuMall's designated warehouse conducts rigorous professional inspections and takes actual product photos for your review. Any issues discovered are promptly reported to you with assistance provided for resolution.
- Next, you may submit stored items for overseas shipping (Steps 6–9) or purchase additional items to combine shipments (repeat Steps 1–5, then proceed to Steps 6–9).
- KongfuMall's designated warehouse offers 30 days of free storage.
- Consolidating multiple items for combined overseas shipping can save on international shipping costs.
How to Submit a Package on KongfuMall
Step 6: Submit Your Package
In the "Warehouse" section, you can view the items you've already received. (When you purchase a single item, it will be packaged immediately upon arrival and cannot be viewed in the warehouse. However, if you purchase two or more items and only one item is received or not all items are received, you can view your items in the warehouse.)
Note:
- Some items are subject to shipping restrictions and may not be available via all logistics routes. We've filtered out the available delivery options for you to choose from.
- We offer services such as unpackaging, reinforcement, and insurance. These will be performed according to your requirements if needed.
- If you have any questions, please contact our customer service promptly.
Step 7: Pay International Shipping Fees
Select a payment method, pay for the product cost and domestic shipping fees (excluding products with free shipping).
Note:International shipping fees are calculated based on the estimated weight of the items, the selected shipping method, and the destination region before the order is shipped from the warehouse. You only need to pay once.
Step 8: KongfuMall ships
Select the corresponding shipping method or our recommended option, choose the international shipping address, then pay the shipping fee to complete the shipment.
Final Delivery Confirmation
We will synchronize the package delivery status based on logistics information to facilitate tracking. You can view this in your personal center under Orders.
DIY Order
Step 1: Fill in the product information
Provide the product link address, along with the product name and specifications. If the product has no options, enter a single specification. If it has multiple attributes (e.g., color, size), enter multiple specifications. For multiple specifications, list the required attributes separated by commas or slashes. Also include the product category and any notes (optional).
Step 2: Fill in the product details
- Enter the product price, quantity, and shipping cost (enter 0 for free shipping; for paid shipping, enter the actual amount).
- Images are optional; uploading them will expedite order processing.
- Then agree to our terms, add to cart, or proceed to checkout (follow steps 3–9 for proxy purchasing).
Forwarding Order
Step 1: Fill in Package Information
Please provide the shipping carrier, tracking number, product name or product link, category of goods, quantity, price, and product attributes to facilitate our review.
You can click "Add Package" to add more packages.
Step 2: Wait for Inspection and Warehouse Receipt
After agreeing to the policy and adding the item to your cart, wait for the product to be shipped to the warehouse for inspection.
Once the inspection and warehouse receipt are complete, select your preferred shipping method and international address. We will send you an invoice for shipping fees. Ship immediately.
